Complaints Policy

We take complaints seriously and aim to resolve them promptly and fairly.

How to raise a complaint: contact us at info@houseextensionsgalway.com or 021 204 0911 with details of your concern.

What happens next: we'll acknowledge your complaint promptly and aim to provide a full response within a reasonable timeframe. Where a complaint relates to work carried out by Hallman Renovations, we'll coordinate directly with them to investigate and respond.

Escalation: if you're not satisfied with our response, you're entitled to raise the matter with the relevant consumer protection body.